Shipping & Returns

dakghorbd.com delivers your special gift to your special one in Bangladesh. We offer free delivery within Dhaka Metropolitan area 7 (seven) days a week.

We are presently shipping gifts to any city outside Dhaka Metropolitan area by using leading courier services in Bangladesh such as Sundorbon Courier or SA Poribohon etc and dakghorbd.com takes full responsibility of delivering your gift to your recipient in good shape. Right now only Non Perishable items are shipped to cities outside of Dhaka.

We do not ship any order to P.O. Boxes due to requirement of physical delivery to your recipient. Please provide us detailed shipping address of the recipient along with a valid phone number to avoid delays or incorrect shipping.

Changes of address and/or delivery date information can only be handled if you inform us at least Three (3) days before shipping date via email.

Free Shipping offered within Dhaka Metropolitan area. Outside Dhaka Metropolitan area including different cities in Bangladesh (where courier services are available) there is variable rate of shipping charge.

a) Delivery in Dhaka Metropolitan area – as per the date and time requested by sender.
b) Different cities in Bangladesh – We attempt deliver on the date that is requested by the sender. However in this case, we cannot guarantee delivery timing as we depend on 3rd party courier services. Delivery can be delayed if there is any flood, transportation disruption or any other unavoidable situation. In that cause courier service may take a little more time. Our call center will convey a message to you about the status of delivery via email/phone.

Shipping Festival Order: Festival season is our busiest time due to a high volume of gift delivery orders. We suggest that you should place your order at least Seven (7) days in advance prior to shipping date/occasion.

Hospital Gift Delivery Service: If it is a surprise gift, we suggest you should confirm that your recipient is still in the hospital on the day we deliver. If it is not a surprise gift, we may call your recipient to confirm his/her stay in hospital and will proceed for delivery. If the recipients request to deliver to his/her home address because he/she left the hospital, we may do it free of charge. But their new delivery address MUST be within the Dhaka Metropolitan area.

Hospital Gift Delivery service is ONLY applicable for hospitals within Dhaka Metropolitan area.

Return Policy: dakghorbd.com will not be responsible for exchange of any gift items except food items after recipient has signed and received the gift(s).

For cakes, sweets and other food items, recipient must inform us within 3 hours from the time they have received items from our deliveryman if they are not satisfied with their order. The unsatisfactory food item must be returned to our deliveryman in full when he redelivers the replacement to the recipient. This is because we will have to return the unsatisfactory food item to the original supplier(s) to get the replacement for your recipient. Replacements may not be delivered to your recipient on the same day due to handling other existing order requests. But we try our best to settle any disputes on the same day. Your recipient will be notified about the replacement delivery date/time by our Call Center over the phone.

Disclaimer: We always try our best to ensure our delivered products match the pictures on our website as closely as possible. All items featured on this Web site represent the types of gifts dakghorbd.com offers and may vary depending upon availability. Replacements may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Gifts may be replaced with another gift of equal or greater value and of similar theme and category if your requested gift is not available. Flowers may be substituted with another color if requested color is not available. In Bangladesh, some flowers imported from abroad such as Tulip comes from Thailand. Flower basket, flower vase, Teddy bears, chocolate packets etc. may vary and are subject to substitution in respect to size, color, shape, brand etc when original (as shown in www.dakghorbd.com site) is not available in our own stock or with the original suppliers.

Please note that we deliver to almost all the area within Bangladesh but if the delivery address is far from our city courier depot or not convenient to go to the recipients address due to road communication or distance etc. your recipient needs to pick up the item from our recommended courier office. Recipient or sender will be notified by our Call Center right away.

Delivery time guarantee will be deferred during extreme weather such as Flood, Heavy Rain etc. Incomplete shipping address might cause delayed delivery too! If your recipient’s address is incorrect, item will not be delivered and no refund will be made.

This message is confidential. This e-mail message and any attachments are proprietary and confidential information intended only for the use of the recipient(s) named above. Any review, use or disclosure of the information contained in this email, or any attachments by anyone other than the intended recipient, is prohibited. If you are not the intended recipient, you may not print, distribute, or copy this message or any attachments. If you have received this communication in error, please notify the sender immediately by return e-mail and permanently delete this message and any attachments from your computer.

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