Q&A

This page answers most of your questions related to our delivery service in Bangladesh. Please contact us if you cannot find your answer here.

Where do we deliver gift and flowers?

We deliver Cakes, Flowers and other gift items to your loved ones only in Dhaka city Bangladesh at this moment. We will be expanding our delivery service to Chittagong, Sylhet and Rajshahiat in next 3-4 months with a plan of extending our service to all other major cities in Bangladesh by the end of 2018.

 Who delivers your gifts in Bangladesh?

All of our services are delivered in-person by our own trained and trusted delivery man. All of our staff carries company issued photo ID. Some area where our delivery service has not yet been established, we use a local courier service as our delivery service to deliver your gift. We only deliver nonperishable items out side Dhaka city.

 When is a delivery charge applicable?

Deliveries to Dhaka metro area and Cell phone recharge to any number in Bangladesh are free. Our Bangladesh office and operation hub is at House # 683 (3rd FL), Road 21, Block F, Bashundhara, Dhaka 1229 Bangladesh, and we do not have any other branch at the moment. All gift items and flowers are shipped from Dhaka. For deliveries to outside of Dhaka, delivery charge will be added during checkout. A one time charge is applicable to an order irrespective of how many products you have in an order. Delivery charges for all areas out side Dhaka city and other district cities of Bangladesh are same.

When do we deliver gifts?

dakghorbd.com delivers gifts and all food items between 9 am in the morning and 9 pm at night. You will have the option to select your preferred gift delivery time at checkout within this mentioned timing.

Select your delivery date and time?

You will have the option at checkout to select your preferred delivery date and time. Gift delivery time is divided into time windows, between 9am to 2pm and 2pm to 9pm. Delivery time for some items depend on the opening time of vendors. For example Pizza products are available after 11 am due to their opening time.

Do we call before delivery?

You will have the option to select Yes or No for call a before delivery’ at checkout. We will call the recipient at number you provide us during check out if you select ‘Yes’. We will leave the gift with any available person at the delivery address if addressed person is not there at that time.

How can you add a wish on a cake?

You will have the option at checkout to provide text for your cake wish.

How to add a greeting card with gift delivery?

It is free and you don’t have to order it! We add one high quality greetings card per order for free. At checkout, you will have to select gift occasion and your relation with the gift recipient. We will choose and add a suitable greetings card with your order according to that selection. You will also have the option to provide greetings card wish at checkout.

What items are delivered for free with a gift delivery in Bangladesh?

Quality of presents and overall service is our prime concern. To enhance the experience, we provide a free greeting card, a bunch of  red roses, photo confirmation of the actual gift being delivered along with a photo of the recipient receiving the gift (both optional and if recipient consents to a photo as per your online request) with every order. Also you will receive our warm customer service as you require. You may want to send a only cake on someone’s birthday but the combination of our complementary items makes the gift more presentable.

When or how early should you place your gift order? What about same day gift delivery?

The earlier you place the order, the better it is for us to organize it and add it to our schedule. We recommend our customers to place their orders 48 hours prior to the delivery time. But we understand that you may need to send a gift today, and we have designed our inventory and checkout to allow same day orders in Dhaka, Bangladesh. You can place same day / urgent order until 4 pm Dhaka time. Mobile recharge is available from 10am to 6 pm, Dhaka time.

Can we deliver a gift without going to his/her address?

Yes we can. Recipient can either come to dakghorbd.com Dhaka office or we can call him/her to organize a pick-up point. Pick-up is available from public place i.e. shopping mall, offices, university etc.

What if there is a Strike/ Road Block / Sudden flood or unavoidable situation that could prevent delivery?

We will contact you and do our best to find a suitable time to deliver the gift as soon as possible.

How do we send order, payment and gift delivery confirmation?

dakghorbd.com  keeps regular communication with customers to keep them up-to-date. You will receive an email as soon as you place an order. This email will have an order number. Please check your ‘Junk’ folder as well as ‘Inbox’. When you pay by credit card, you will receive instant confirmation that your order is in ‘Processing’ status. We will process your gift order once payment is cleared. You will receive a 6 digit tracking number in your email once our delivery team adds your order to our gift delivery schedule. If there is any issue with any information in your order, we will contact you before issuing tracking number.

You can contact us with a tracking number to track your order. You can also log-in to your account check current and previous order details. You will receive an email once the gift is delivered.

You will receive ‘Photo Confirmation’ (optional) of your gift within 24-48 hours of delivery.

At any time, you can reply to any of the email from dakghorbd.com to ask questions about your order or to make any changes.

What is Photo Confirmation? How do you receive the photo?

Photo confirmation is a confirmation service of dakghorbd.com to let you know that we have delivered exactly what you have ordered. We can also request recipient to let us take photo of him/her during delivery. You can select Yes or No for this service at checkout. Photo confirmation is a free service and it is only available when we deliver gifts to an address, it is not available if you order mobile recharge. It’s a great way to see your friends and family members in Bangladesh that you haven’t seen for a while. We will send you photo confirmation in the email to you.

What if you don’t know the address of the recipient?

Sorry, we do not accept any order if recipient’s address and contact details are not clear to us. We avoid any unfair advantage of any errors in the process of delivering a gift.

 

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